Color and Styling
Does the wig look the same as the pictures on the website? Do I need to style it myself to achieve the look from the photos?
The pictures on our website are actual photos of the products. The wig’s style might be slightly affected during shipping, but you can easily fix this with a simple touch-up upon receiving the product.
Can I dye the wig if I don’t like its color?
Currently, we do not have wigs in jet black color. Our wigs are available in natural black color.
Maintenance and Care
How should I care for my wig?
For wigs with looser curls such as body wave or loose wave, we suggest washing them at least twice a week. Wigs with tighter curls should be washed once a week or more frequently if needed. Proper care is essential to extend the life of your wig. Follow these daily hair care tips:
- Saturate the wig with warm water.
- Apply a generous amount of hair conditioner to the hair, and gently detangle it with your fingers or wide toothbrush. To minimize its frizz or dryness, you can let the conditioner sit for 15 minutes before rinsing with warm water. After that, use sulfate-free shampoo to wash your hair. (Please wash the hair in a downward motion to prevent tangling)
- Hold the wig cap and gently squeeze out excess water without wringing or twisting the hair to avoid tangling. Dry the hair with a microfiber towel to minimize frizziness.
- Let the wig air dry in a well-ventilated place. If you prefer using a hairdryer, please make sure to set it to a low temperature when you blowdry it. Apply leave-in conditioner or hair care oil if needed.
How can I maintain the pattern of a curly wig?
For wigs with body wave or loose wave texture, it is recommended to gently squeeze out excess water with a towel after washing the wig. Please use a roller to wrap the hair in its original curly pattern and let it air dry. You can restyle the wig using a curling iron based on your preference. For wigs with smaller curls like deep wave or jerry curl, you may use curl-defining products such as mousse or hair spray to maintain its curls.
Order and Shipping
Why am I unable to place an order?
If you encounter any issue checking out your order, you can try using a different payment method. Also, please consider providing our customer care team with any error messages or notifications you receive during the payment process, such as screenshots or recordings. And kindly contact our customer service to get more help. Our representative will assist you in resolving this matter.
How long does it take to receive my package after placing an order?
After you place your order, our warehouse requires 1 day for processing. If your shipping address is in the United States, the package will be delivered within 2-5 business days after it is shipped. For other countries, the delivery time is typically 3-5 business days.
Which shipping carriers do you use? Can I choose a specific carrier for shipping?
We currently work with multiple logistics companies and will select the best delivery channel for your package based on your shipping information and product inventory.
Why is a signature required upon package delivery?
To ensure the safe delivery of your package and avoid any possible loss, we paid a higher price for some shipping methods to include Adult Signature Service. If you don’t want the signature service, please leave a note in your order. We will change to the shipping methods for which the signature is not included. If you have already placed an order, please contact customer service for further support.